Refund policy

Returns & Refunds

Due to the nature of our handmade slime products, Hunter's Slime Factory does not accept returns, exchanges or provide refunds for change of mind.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incorrect or is not as described, please contact us at huntersslimefactory@gmail.com as soon as possible. Please include your order number and photos of the product and packaging so we can assist you.

Where required, we will provide a remedy in accordance with the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Cancellations

If you need to request a cancellation, please contact us as soon as possible. If we have already started preparing or packing your order, we may not be able to cancel it. This does not affect your rights under Australian Consumer Law.